Privacy policy
Effective October 27, 2026
Amplify Marketing Solutions LLC ("we", "us") runs a missed-call text-back service for home-service businesses (our "clients"). This policy explains what we collect, how we use it, and the choices you have. It covers our clients and the people who call or text our clients' business numbers.
Text messaging: We do not sell, rent, or share mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with the service providers that deliver our messages, and only to provide the service.
What we collect
From our clients (businesses): business name, legal name, tax ID (EIN), business address and website, owner and contact names, email addresses, and mobile numbers. Carriers require this to register the business for texting.
From people who call or text a client's business number:
- your phone number, and whether it is a mobile or landline number
- call details such as time and duration
- voicemail recordings and their transcripts
- the text messages you exchange with the business, and details you share in them, such as your name, the job, the address, and timing
How we use it
- to text missed callers back on the client's behalf and gather what the client needs to call them back
- to send the client summaries of missed calls, voicemails, and leads
- to send clients account alerts and service messages they signed up for
- to register clients with phone carriers, as carrier rules require
- to keep the service working, secure, and compliant, including honoring opt-outs
Some texts and summaries are written by an automated assistant (AI). It is used only to respond to your service request. We don't use your information for advertising.
Who we share it with
- The business you contacted. Your calls, voicemails, and texts with a client go to that client.
- Service providers that run the service for us: phone and messaging carriers and providers, cloud hosting and database providers, and AI model providers that generate replies and summaries. They may use the information only to provide their services to us.
- When required by law, or to protect the rights and safety of people or the service.
We do not sell personal information.
Text message opt-out
Reply STOP to any message to stop receiving texts from that number. Reply START to resubscribe and HELP for help. Message and data rates may apply.
How long we keep it
We keep call, voicemail, and message records while the client uses our service and as long as needed for the purposes above, then delete them. We keep opt-out records so we keep honoring them.
Your choices
You can ask us to access or delete your information by emailing [email protected]. You can also contact the business you called directly.
Security
We use encryption in transit, access controls, and reputable hosting providers to protect information. No system is perfectly secure.
Children
Our service is for businesses and their customers, not for children under 13, and we don't knowingly collect their information.
Changes
If we change this policy we'll update the date above.
Contact
Amplify Marketing Solutions LLC
5900 Balcones Dr, Ste 100, Austin, TX 78731
[email protected]